RETURN & REFUND POLICY

ALL SALES ARE FINAL

ALL SALES ARE FINAL.

neverleavingheaven does not accept returns, exchanges, cancellations, or refunds for change of mind, incorrect sizing, unwanted items, or any other reason except when neverleavingheaven ships the customer an incorrect item or when applicable law requires otherwise.

Please carefully review product descriptions, sizing information, preorder information, shipping information, and your order details before completing your purchase.

INCORRECT ITEMS

If neverleavingheaven ships you an item different from the item you ordered, please contact us within 7 calendar days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item received

• Clear photographs of the packaging

Once the error is verified, neverleavingheaven will provide instructions for resolving the issue.

Do not send merchandise back without receiving return authorization and instructions from neverleavingheaven.

LOST OR DAMAGED PACKAGES

Once a package has been transferred to the shipping carrier, loss, theft, delays, or damage occurring while the package is in transit may be subject to the carrier's claims process.

If your package is lost, damaged during transit, or shows a delivery issue, please contact the applicable postal service or shipping carrier using your tracking information to begin a claim.

neverleavingheaven can provide available tracking and shipment information to reasonably assist with an eligible carrier claim.

To the fullest extent permitted by applicable law, neverleavingheaven does not provide refunds or replacements for packages lost, stolen, or damaged by the shipping carrier.

This policy does not limit any rights or remedies that cannot legally be excluded, including applicable rules governing risk of loss before delivery.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

neverleavingheaven is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

EU/EEA CONSUMER RIGHTS

The general all-sales-final policy above applies only to the extent permitted by applicable law.

Consumers located in the European Union or European Economic Area may have mandatory consumer rights that cannot be waived by this policy.

Where applicable, eligible EU/EEA consumers generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, subject to applicable legal exceptions.

EU/EEA consumers may also have mandatory rights concerning faulty, damaged, incorrect, or nonconforming goods.

If these statutory rights apply to your purchase, neverleavingheaven will honor them as required by applicable law.

To exercise an applicable statutory right, please contact us at:

neverleavingheaven@gmail.com

or:

https://neverleavingheaven.online/pages/contact

We will provide the appropriate instructions for an eligible request.

REFUNDS

Refunds are not provided except when expressly permitted by this policy or required by applicable law.

Any approved or legally required refund will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

CONTACT

For questions regarding this policy or an incorrect order, contact neverleavingheaven:

Email:
neverleavingheaven@gmail.com

Contact Us:
https://neverleavingheaven.online/pages/contact

Please include your order number when contacting us.